Shipping

Delivery and shipping

Delivery is ex works.

Terms for export, please contact Urban Water Retention.

Goods must be ordered at least 3 days before delivery. Unloading of semi-trailers must be done by forklift truck or similar and be carried out by the customer or a third party. The costs of unloading shall be borne by the contractor/builder.

Unloading of smaller orders from a carrier is agreed in the quotation phase.

Pallets and pallet frames are returnable.Damaged pallets and pallet frames are invoiced to the contractor/owner. Palletized goods are collected when the project is fully installed, however, partial collection can be agreed for a fee.

Crane delivery: Unloading by crane at the side of the truck is invoiced according to quotation or time spent. The price is the market price for 4-axle crane trucks with 30 T crane.

If the physical conditions mean that delivery cannot be made as agreed, UWR is entitled to invoice as if delivery had been made at the agreed time.

Delivery times shall as far as possible comply with the client’s/contractor’s wishes. However, UWR assumes no obligations in connection with the client’s/contractor’s desired delivery times. When ordering goods, UWR must have at least 3 days for booking.

Any delays will be notified as soon as possible and at no extra cost to UWR.

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At the client’s request, UWR will arrange, at the client’s risk and expense, to transport the goods to any place in Denmark designated by the client to which there is a passable road

At the start of unloading at the construction site or other designated place, the client/contractor assumes responsibility.
Unloading time in excess of 1 hour may incur extra charges.
Unloading takes place between 06:00-16:00 Monday to Friday. Unloading on weekends
and public holidays must be agreed upon separately.

By written agreement, the customer can pick up the goods ex works. However, a time slot must be obtained per load. Waiting times of
up to 3 hours can be expected.

Delivery with biodiesel-powered trucks is available at an additional cost.

Broken pallets and all packaging foil, strapex, cardboard, etc. must be disposed of by the contractor at his own expense in accordance with local plans.

Delivery is ex works.